1. Eligibility Criteria

To be eligible for a return or exchange, the following conditions must be met:

Please check the product page for any special return restrictions before purchasing.

2. How to Initiate a Return or Exchange

Follow these simple steps to submit your request:

Step 1 – Log in to Your Account

• Go to our website and log in to your account.

• Navigate to "My Orders" and find the order containing the item(s) you wish to return or exchange.

Step 2 – Submit a Request

• Click the "Return / Exchange" button next to the relevant order.

• Select the action you want:

• Return (refund to original payment method or store credit)

• Exchange (replace with a different size, color, or another item)

• Provide the reason for return/exchange (e.g., wrong size, defective, not as described).

• Add any additional comments and upload supporting photos/videos if applicable (recommended for damaged or defective items).

Step 3 – Receive Approval & Return Label

• Within 1–3 business days, we will review your request and send you an approval email.

• If approved, you will receive:

• A Return Merchandise Authorization (RMA) number

• A prepaid return shipping label (if free returns apply) or instructions for self-shipping

Step 4 – Pack & Ship the Item Back

• Repack the item securely in its original packaging (or a sturdy box).

• Attach the return label on the outside (cover any old shipping labels).

• Drop off the package at the designated carrier location or schedule a pickup.

Step 5 – Track Your Return

• Use the tracking number from the return label to monitor the return shipment.

• We will notify you via email once we receive and inspect your returned package.

3. Return Shipping Costs

Please note that original shipping fees are non-refundable unless the return is due to our error.

4. Inspection & Processing

Once we receive your return package, our quality control team will inspect the item(s) within 3–5 business days.

5. Refund Timeline & Methods

After your return is approved and inspected:

• Refund to Credit/Debit Card or Digital Wallet: Funds will appear in your account within 5–10 business days (depending on your bank/payment provider).

• Refund to Store Credit: We will issue a coupon code or credit to your account balance within 24 hours – this can be used on your next purchase.

• Exchange: We will ship the new item to you within 2–4 business days after inspection, and you will receive a new tracking number via email.

6. Exchanges – Special Notes

• If you need a different size or color, please indicate your preference clearly when submitting the exchange request.

• If the requested replacement item is out of stock, we will contact you to:

• Choose an alternative item

• Proceed with a refund instead

• You may exchange only the same product variant or a product of equal or lesser value (price difference will be refunded or charged accordingly).

7. International Returns

For international orders, please note:

• Return shipping costs and customs duties are the customer’s responsibility unless the return is due to a defective or incorrect item.

• Please clearly mark the package as "Returned Goods" on the customs declaration to avoid additional customs fees.

• We recommend using a trackable shipping method with insurance for international returns.

8. Damaged or Defective Items – Special Process

If you receive a damaged, defective, or incorrect item:

• Do not return the item without contacting us first.

• Contact our support team immediately (within 7 days of delivery) with:

• Order number

• Clear photos showing the defect or damage

• A brief description

• We will arrange:

• A free return label, and

• A full refund or a replacement at no extra cost to you

9. Cancellations Before Shipment

If you wish to cancel your order before it is shipped:

• Log in to your account and go to "My Orders" → click "Cancel Order".

• If the order has not yet been processed for shipping, we will cancel it and issue a full refund within 1–2 business days.

• Once shipped, cancellations are no longer possible – please follow the return process instead.