1. Available Offline Payment Methods
We accept the following offline payment options:
| Payment Method | Description |
|---|---|
| Bank Transfer / Wire Transfer | Direct transfer from your bank account to our corporate bank account. |
| Cash on Delivery (COD) | Pay in cash or by card when the courier delivers your order. |
| In-Store Payment | Visit our physical store (if available) to pay in person and collect your order. |
| Cheque / Money Order | Bank-issued cheque or money order (available in select regions – subject to clearance). |
| Payment at Partner Outlets | Pay at designated partner retail locations (e.g., convenience stores, payment kiosks – region-dependent). |
Please note: Not all methods may be available in your region. Please check the options displayed during checkout or contact us for availability in your area.
2. Bank Transfer / Wire Transfer – Step by Step
This method is ideal for customers who prefer to pay directly from their bank account.
Step 1 – Select "Bank Transfer" at Checkout
During checkout, choose "Bank Transfer / Wire Transfer" as your payment method.
You will receive our bank account details via email after placing your order.
Step 2 – Initiate the Transfer
Log in to your online banking or visit your local bank branch.
Transfer the exact total amount (including taxes and shipping fees) to our bank account using the information provided:
| Bank Detail | Information |
|---|---|
| Bank Name | [Your Bank Name] |
| Account Holder | [Your Company Name] |
| Account Number | [Your Account Number] |
| IBAN / SWIFT / BIC | [Your IBAN/SWIFT/BIC Code] |
| Reference / Invoice Number | Your Order Number (mandatory – this helps us match your payment) |
Step 3 – Send Payment Confirmation
After completing the transfer, please email us at payment@yourstore.com with:
Your Order Number
A screenshot or photo of the transfer receipt (or bank confirmation)
The transfer date and amount
Step 4 – Payment Verification & Order Processing
We will verify your payment within 1–3 business days (depending on bank processing times).
Once confirmed, your order will be released for shipping.
You will receive a payment confirmation email with your updated order status.
Important Notes:
Please ensure the transfer amount matches the order total exactly. Any shortfall or surplus may delay processing.
You are responsible for any bank transfer fees charged by your financial institution.
If we do not receive your payment within 7 days of your order, we will send a reminder. After 14 days without payment, your order will be automatically cancelled.
3. Cash on Delivery (COD) – Step by Step
COD is available in select regions and offers the convenience of paying only when your package arrives.
Step 1 – Check COD Availability
During checkout, look for the "Cash on Delivery" option.
If this option is not shown, COD is not available for your address.
Step 2 – Place Your Order
Select COD and complete your order. No upfront payment is required.
You will receive an order confirmation with your order number.
Step 3 – Prepare for Delivery
Keep the exact cash amount ready, or have your card available if the courier accepts card payments.
Ensure someone is present at the delivery address to receive the package and make the payment.
Step 4 – Receive & Pay
When the courier arrives:
Inspect the outer packaging (you may open and check the item if the courier allows – ask first).
Pay the courier in cash or by card (depending on local courier policy).
Sign the delivery receipt.
Step 5 – COD Fee (if applicable)
A small COD service fee may apply – this will be clearly shown at checkout before you confirm your order.
Important Notes:
COD is not available for high-value orders or international shipments.
If you are not available at the time of delivery and the courier cannot reach you, the order may be returned to us. A restocking fee may apply.
Please do not pay any amount exceeding your order total – the courier will only collect the exact amount shown on the delivery slip.
4. In-Store Payment – Step by Step
If we have a physical retail location, you can pay and collect your order in person.
Step 1 – Place Your Order Online with "In-Store Pickup"
Select "In-Store Pickup" and "Pay In-Store" at checkout.
You will receive an order confirmation with a Pickup Reference Number.
Step 2 – Visit Our Store
Bring the following with you:
Your Pickup Reference Number (or order number)
A valid photo ID (passport or driver's license)
Payment method (cash, credit/debit card, or mobile payment)
Step 3 – Make Payment & Collect
At the checkout counter, present your order reference and ID.
Complete your payment using any of our in-store payment options.
Receive your order immediately.
Store Address & Hours:
Address: [Your Store Address]
Business Hours: Monday – Sunday, 9:00 AM – 9:00 PM (local time)
Please check our website for holiday closures.
5. Payment at Partner Outlets (Third-Party Kiosks)
In select regions, you can pay for your order at partner convenience stores or payment kiosks (e.g., 7-Eleven, FamilyMart, or local payment agents).
Step 1 – Select "Partner Outlet Payment" at Checkout
Choose this option and you will receive a payment barcode or reference code via email/SMS.
Step 2 – Visit the Partner Outlet
Go to any designated partner store near you.
Present the barcode or reference code to the cashier.
Pay the order total in cash or by card (as accepted by the partner).
Step 3 – Payment Confirmation
The partner will process your payment and send confirmation to us automatically.
Your order will be released for shipping within 1 business day after we receive the confirmation.
6. Cheque / Money Order Payments
| Step | Action |
|---|---|
| Step 1 | Select "Cheque / Money Order" at checkout. |
| Step 2 | Make your cheque payable to [Your Company Name] and write your Order Number on the back. |
| Step 3 | Mail the cheque/money order to: [Your Mailing Address] |
| Step 4 | We will process your order upon cheque clearance (typically 5–7 business days). |
Important Notes:
Cheques returned due to insufficient funds will incur a returned cheque fee of [amount].
Your order will be held until the cheque is fully cleared.
7. Offline Payment Processing Times
Please refer to the table below for estimated processing times after you complete your payment:
| Payment Method | Processing Time (from payment completion to order release) |
|---|---|
| Bank Transfer / Wire Transfer | 1–3 business days |
| Cash on Delivery | Immediate (upon delivery) |
| In-Store Payment | Immediate |
| Partner Outlet Payment | 1 business day |
| Cheque / Money Order | 5–7 business days (after clearance) |
8. What Happens If Payment Is Not Received?
Bank Transfer: If we do not receive your transfer within 7 days, we will send a reminder. Orders unpaid after 14 days will be automatically cancelled.
Cheque: If the cheque bounces or is not received within 10 business days, your order will be cancelled.
COD: If delivery fails due to non-availability, we will attempt a second delivery. After 2 failed attempts, the order will be returned and cancelled. A restocking fee may apply.
In-Store / Partner Payment: If you do not pay within 7 days of placing the order, the order will be cancelled.
9. Frequently Asked Questions
| Question | Answer |
|---|---|
| Can I combine online and offline payments for one order? | No, we do not support split payments between online and offline methods. Please choose one method for your full order amount. |
| How do I know my bank transfer has been received? | You will receive a payment confirmation email once we verify your transfer. You can also check your order status by logging into your account. |
| Is COD available for international orders? | No, COD is only available for domestic/local delivery in select regions. |
| What if I overpay via bank transfer? | The excess amount will be credited to your account balance as store credit, which you can use for future purchases. Contact us if you prefer a refund. |
| Can I cancel my order after selecting an offline payment method? | Yes, you may cancel your order before payment is completed. Once payment is confirmed, cancellation is subject to our standard Return Policy. |
| Do you charge extra for offline payments? | A small COD service fee may apply for cash on delivery. Bank transfers and in-store payments have no additional fees unless your bank charges you. |
10. Contact Our Support Team
If you have any questions about offline payment options or need assistance, please reach out to us:
Email: payment@yourstore.com (for payment-related inquiries)
General Support: support@ggtechhk.com
Live Chat: Available on our website
Response Time: We aim to reply within 24 hours (except weekends and public holidays).
When contacting us about an offline payment, please have your Order Number ready for faster assistance.
